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Name
*
First
Last
Phone
*
Email
*
Enter Email
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Date of Service
Date Format: MM slash DD slash YYYY
1. Was your call to Rabe Hardware handled in a courteous and satisfactory manner?
*
Yes
No
2. Was the service problem and solution explained to your satisfaction?
*
Yes
No
3. Were you quoted the cost of the repair before the work was started?
*
Yes
No
4. Was the work area left clean and orderly?
*
Yes
No
5. Are you a satisfied customer at this time?
*
Yes
No
6. Would you recommend Rabe Hardware to a friend or relative?
*
Definitely
Probably
Not Sure
Probably Not
Definitely Not
8. What prompted you to call us?
*
I'm An Existing Customer
Family/Friend Referral
Phone Directory
Radio
Television
Direct Mail
Newspaper
Billboard
Expo/Home Show
9. Why did you choose Rabe Hardware for your home comfort needs?
*
Equipment Brand Name
Most Value for the Money
Price
Sales Expert's Presentation
Engineering of the Installation
Reputation of the Company
Availability of Quality Service
Best Approach to the Problem
Additional Comments:
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