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Installation Survey
Name
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Last
Phone
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Email
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Questions
1. Was your field representative courteous?
*
Yes
No
2. Was your field representative professional
*
Yes
No
3. Was your field representative punctual?
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Yes
No
4. Were our services and capabilities presented in a clear, professional manner?
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Yes
No
5. Were all of your questions answered satisfactorily?
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Yes
No
6. Were you satisfied with the quality of the work done?
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Yes
No
7. Did our technician satisfactorily explain the operation of your new equipment?
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Yes
No
8. Was the work area left neat and clean?
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Yes
No
9. Would you recommend Rabe Hardware to a friend or relative?
*
Definitely
Probably
Not Sure
Probably Not
Definitely Not
10. What prompted you to call us?
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I'm An Existing Customer
Family/Friend Referral
Phone Directory
Radio
Television
Direct Mail
Newspaper
Billboard
Expo/Home Show
11. Why did you choose Rabe Hardware for your home comfort needs?
*
Equipment Brand Name
Most Value for the Money
Price
Sales Expert's Presentation
Engineering of the Installation
Reputation of the Company
Availability of Quality Service
Best Approach to the Problem
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